Don’t Ignore Onboarding in Your Retention Efforts
Ten years ago, Capital One invested heavily in recruiting top talent to fuel an ambitious growth plan. Yet once the company had all these new executives and managers in place, it found that the expected output fell short of expectations. The anticipated creative and innovative boost hadn’t happened. The new recruits weren’t plugged into their team network and hadn’t connected with their employees. It was so dire that some new hires left within the first year, citing displeasure with the lack of an onboarding process. Others were asked to leave.